Privacy Policy

At fp77, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect from players registered on our platform, how that information is used, and the steps we take to keep it secure. By accessing and using fp77, you agree to the terms described in this document.

This policy applies to all users of fp77, including players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and all other regions of Bangladesh. We are committed to maintaining transparency about our data practices and ensuring your information is handled with the utmost care and professionalism.

Information We Collect

fp77 collects personal information from you only when it is necessary to provide our services, process transactions, and comply with applicable legal obligations. We collect two broad categories of data: information you provide directly to us and information collected automatically when you interact with our platform.

Information You Provide Directly

• Full name, date of birth, and nationality — collected during account registration to verify your identity and age eligibility (21+ only).
• Contact details including email address and mobile phone number, used for account communications, alerts, and customer support.
• Financial information such as your preferred payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) and transaction history necessary to process deposits and withdrawals.
• Copies of government-issued identification documents when required for KYC (Know Your Customer) verification, in compliance with anti-fraud and responsible gaming obligations.

Information Collected Automatically

• Device and browser information including IP address, device type, operating system version, and browser type — used for fraud prevention and platform optimization.
• Session data such as pages visited, games played, betting history, time on site, and navigation patterns, which help us improve the user experience and detect unusual activity.
• Cookies and similar tracking technologies that remember your preferences and enable core platform functionality. See our Cookies section below for full details.

How We Use Your Information

fp77 uses the personal data it collects exclusively to run a safe, fair, and reliable betting and casino experience for players across Bangladesh. Specifically, your data is used for the following purposes:

• Account creation, verification, and ongoing management — including identity checks to ensure all players are 21 years of age or older.
• Processing financial transactions, including deposits via bKash, Nagad, and Rocket, and withdrawal requests to your registered payment account.
• Delivering customer support and responding to player inquiries, complaints, and account-related requests in a timely and accurate manner.
• Fraud prevention and anti-money laundering compliance, including monitoring account activity for suspicious patterns and conducting required KYC checks.
• Personalizing your experience on fp77, including tailoring game recommendations, promotional offers, and platform content to your preferences and activity.
• Meeting our legal, regulatory, and responsible gaming obligations, which may include sharing data with authorized regulatory bodies when legally required.

Legal Basis for Processing

fp77 processes personal data on one or more of the following legal grounds, depending on the specific purpose of each processing activity:

• Contractual necessity — processing required to fulfill the terms of your player agreement with fp77, including account operation and transaction processing.
• Legal obligation — processing necessary for fp77 to comply with applicable laws, including anti-money laundering regulations and responsible gaming requirements.
• Legitimate interests — processing conducted for fp77's legitimate business interests such as fraud detection, platform security, and service improvement, provided these interests are not overridden by your rights.

Data Sharing and Disclosure

fp77 does not sell, rent, or trade your personal data to third parties. We share data only in the specific, limited circumstances described below.

Service Providers

We engage trusted third-party service providers to support our operations — including payment processors (bKash, Nagad, Rocket), identity verification services, and platform infrastructure providers. These providers receive only the minimum data required to perform their services and are contractually bound to handle it securely and confidentially.

Legal and Regulatory Authorities

fp77 may disclose your personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, court order, or government regulation. In such cases, we disclose only the data specifically required and will, where legally permitted, notify you of such disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of fp77's assets, your personal data may be transferred to the acquiring entity. We will notify affected users prior to any such transfer and ensure the receiving party maintains equivalent data protection standards.

Cookies and Tracking Technologies

fp77 uses cookies — small text files stored on your device — to enable essential platform functionality, remember your preferences, and analyze how players interact with our site. Cookies help us deliver a faster, more personalized experience and allow us to detect and prevent fraudulent sessions.

We use the following categories of cookies: (1) Strictly necessary cookies required for the site to function; (2) Performance cookies that help us understand usage patterns; and (3) Preference cookies that remember your settings. You may manage or disable non-essential cookies through your browser settings; however, disabling strictly necessary cookies may impair platform functionality.

Data Retention

fp77 retains your personal data for as long as your account remains active or as required to fulfill the purposes described in this Privacy Policy. When you close your account, we will delete or anonymize your data within a reasonable timeframe, except where we are required to retain it to comply with legal obligations (such as financial record-keeping laws), resolve disputes, or enforce our agreements. Anonymized or aggregated data that cannot identify you personally may be retained indefinitely for analytical purposes.

Your Rights Over Your Data

As an fp77 player, you have meaningful rights concerning your personal data. You may exercise any of the following rights by contacting our support team at the email address provided at the end of this policy:

• Right of Access — request a copy of the personal data fp77 holds about you, including the categories of data, purposes of processing, and any third parties it has been shared with.
• Right of Rectification — request correction of any inaccurate or incomplete personal data we hold about you without undue delay.
• Right of Erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing — request that we temporarily or permanently stop processing your personal data in certain circumstances, for example if you contest the accuracy of the data.
• Right to Data Portability — request a machine-readable copy of your personal data that you provided to fp77, where technically feasible and where our processing is based on your consent or a contract.

fp77 will respond to all valid data rights requests within 30 days of receipt. In complex cases, we may extend this period by up to a further 60 days, in which case we will notify you within the initial 30-day period and explain the reason for the extension.

Security of Your Data

fp77 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, access controls that restrict data access to authorized personnel only, regular security assessments and penetration testing, and secure data center environments.

While we take every reasonable precaution to protect your data, no digital system can be guaranteed 100% secure. If you suspect unauthorized access to your fp77 account, please contact our support team immediately so we can investigate and take appropriate protective action.

Payment Data and Financial Transactions

Financial transaction data processed through fp77 — including deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, and withdrawal records — is handled with the highest level of security. All payment processing is conducted through our certified payment partners. fp77 does not store full bank account numbers, bKash wallet PINs, or Nagad account credentials on its servers. Transaction records are retained only for the minimum period required by applicable financial regulations.

Third-Party Links

fp77's platform may occasionally reference or display content related to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. fp77 is not responsible for the privacy practices of these providers. We encourage you to review the privacy policies of any third-party service you interact with independently of our platform.

Children's Privacy and Age Restriction

fp77 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from a user under 21, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on fp77, please contact us immediately at the email address provided below.

Changes to This Privacy Policy

fp77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered users via email or a prominent notice on our platform at least 7 days before the changes take effect. The updated policy will always carry a revised "Last Updated" date at the top of this page. Your continued use of fp77 after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fp77 handles your personal data, our privacy support team is ready to assist you. We are committed to resolving all privacy-related inquiries promptly and transparently.

You can reach our privacy support team by email at [email protected]. Please include your registered account username and a clear description of your request so we can process it efficiently. We aim to acknowledge all privacy inquiries within 48 hours and provide a full response within 30 days.